Terms and Conditions

Second Chat Ltd Effective Date: 7 August 2026

1. Purpose

These Terms and Conditions, including the Acceptable Use Policy below, set out the rules for how you may use SecondChat. They apply to all users, streamers, moderators, and fans/viewers.

This policy exists to protect our users, protect Second Chat Ltd, and keep SecondChat a platform that people actually want to use. Violating this policy may result in warnings, suspension, or permanent termination of your account.

By using SecondChat, you agree to these Terms and Conditions.

2. The Short Version

Don't be harmful. Don't be deceptive. Don't break the law. Don't ruin it for everyone else.

The rest of this document explains what that means in practice.

3. Prohibited Conduct

3.1 Harassment and Abuse

You must not use SecondChat to:

Harass, bully, threaten, intimidate, or abuse any other user
Send unsolicited or repeated unwanted messages to any user
Coordinate or incite harassment campaigns against individuals or groups
Dox anyone, sharing or threatening to share someone's private personal information without consent
Stalk or monitor another user's activity for harmful purposes

3.2 Hate Speech and Discrimination

You must not post, share, or transmit content that:

Promotes hatred, discrimination, or violence based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, age, or any other protected characteristic
Dehumanises individuals or groups
Uses slurs or derogatory language to attack people

3.3 Illegal Content and Activity

You must not use SecondChat to:

Share, distribute, or facilitate access to content that is illegal in your jurisdiction or ours
Engage in or facilitate fraud, money laundering, or financial crime
Violate intellectual property rights, including sharing copyrighted content without authorisation
Engage in illegal gambling, unlicensed financial advice, or unlicensed regulated activities
Facilitate the sale or distribution of illegal goods or services

3.4 Sexual and Exploitative Content

You must not post or transmit:

Sexually explicit content of any kind through SecondChat's features
Any content that sexualises, exploits, or endangers minors in any way, this is a zero-tolerance policy and will be reported to relevant authorities immediately
Non-consensual intimate imagery or threats to share such imagery

3.5 Spam and Manipulation

You must not:

Send spam, mass unsolicited messages, or repetitive content
Use SecondChat to run phishing attacks, impersonation scams, or social engineering schemes
Artificially inflate viewer counts, follower numbers, chat activity, or engagement metrics
Use bots or automated tools to interact with SecondChat without our express written permission
Create multiple accounts to evade a ban or suspension

3.6 Impersonation and Deception

You must not:

Impersonate another person, streamer, moderator, or Second Chat Ltd staff
Create misleading accounts or profiles
Misrepresent your identity or affiliation
Use SecondChat to spread deliberate misinformation or disinformation

3.7 Platform Abuse and Security

You must not:

Attempt to hack, probe, or test the security of SecondChat without authorisation
Exploit bugs or vulnerabilities, if you find one, please report it responsibly to contact@secondchat.co
Interfere with the app's infrastructure or attempt to disrupt service for other users
Reverse engineer, decompile, or attempt to extract source code from SecondChat
Access or attempt to access another user's account without their permission
Circumvent or attempt to bypass account bans, suspensions, or restrictions

3.8 Moderator Misuse

Moderators using SecondChat's mod tools must not:

Use cross-platform moderation actions for personal vendettas or outside the scope of their moderation role
Abuse mod permissions to target individual users for non-moderation reasons
Share streamer credentials, stream keys, or sensitive channel information obtained through SecondChat

4. Content Standards

Any content you post, share, or transmit through SecondChat, including messages, profile information, and community posts, must:

Be truthful and not deliberately misleading
Not violate any third party's intellectual property, privacy, or other rights
Comply with the laws of your country and England and Wales
Not be designed to harm, manipulate, or deceive other users

5. Streamer Responsibilities

Streamers are responsible for the conduct of their mod teams operating through SecondChat. If a moderator you have authorised misuses SecondChat's tools, you may be held accountable alongside them.

Streamers must not use SecondChat to:

Coordinate or direct targeted harassment of other creators or users
Manipulate stream metrics in ways that violate connected platform terms
Mislead fans or viewers about features, supporter benefits, or donation usage

6. Fan and Viewer Responsibilities

Fans and viewers using SecondChat's community features (Rooms, supporter tiers, donations) must not:

Use fan features to harass or stalk streamers or other fans
Abuse donation or supporter features for fraudulent chargebacks
Attempt to manipulate Fan Spotlight, recognition features, or community standing through artificial means

7. Children's Privacy (COPPA Notice)

SecondChat is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13, in accordance with the U.S. Children's Online Privacy Protection Act (COPPA).

If you are a parent or guardian and believe your child under 13 has created an account or provided us with personal information, please contact us immediately at contact@secondchat.co. We will investigate and delete any such information promptly.

Users must be at least 13 years old to create a SecondChat account. By using SecondChat, you confirm that you meet this age requirement.

8. Reporting Violations

If you encounter behaviour that violates this policy, please report it to us at:

contact@secondchat.co

Include as much detail as possible, username, description of the behaviour, and any relevant screenshots or context.

For urgent safety concerns involving minors or imminent harm, please also contact your local emergency services or relevant authorities directly. SecondChat is not an emergency service.

9. Enforcement

We reserve the right to take any of the following actions in response to violations of these Terms:

Issue a warning
Remove offending content
Temporarily suspend your account
Permanently terminate your account
Report illegal activity to relevant law enforcement or regulatory authorities
Take legal action where appropriate

We may act without notice in serious cases, particularly where there is an immediate risk of harm.

We are not obligated to monitor all user activity, but we reserve the right to do so.

10. Appeals

If you believe your account has been suspended or terminated in error, you may appeal by contacting us at contact@secondchat.co with the subject line "Account Appeal". We will review appeals within 14 days where possible.

We are not obligated to reinstate accounts that have been terminated for serious or repeated violations.

11. Changes to This Policy

We may update these Terms and Conditions from time to time as the app grows and evolves. We will notify you of material changes via the app or email. Continued use of SecondChat after changes are posted means you accept the updated policy.

12. Contact

Second Chat Ltd Email: contact@secondchat.co Security disclosures: contact@secondchat.co

Last updated: 7 August 2026